At Medindia we value your business and want to ensure that you are fully satisfied with your purchase. Our Refund and Cancellation policy depends upon the specific product or service that you purchase from us. The following describes the policy for each of the various categories of products and services that we sell: 

a) Physical Products: 

Any physical products sold by us that are delivered via a courier, shipping service or postal mail can either be cancelled or returned for a refund. An order can only be cancelled prior to it being shipped. If an order is cancelled you will receive a refund for the total amount of the order including any shipping and handling charges. Orders that have already been shipped cannot be cancelled but may be eligible for a refund if returned within 14 days of the purchase date subject to the following conditions : 

• i) All returns require prior authorization. You can obtain the Return Authorization by contacting us with details of your original purchase and the reason for the return.
• ii) All products must be returned undamaged and in their original unused condition. and in their original packaging.
• iii) Any items received that do not satisfy the above conditions will not be accepted.

You will receive a credit within 7 business days for the purchase price for any cancelled or returned item(s) less any shipping & handling charges. The credit will be issued on the same credit card that was originally used to make the purchase. If this is not possible or if the purchase was made using any other form of payment – check, Netbanking, COD, etc, a check will be mailed to you within 7 business days. 

b) Information Products, E-Books: 

Most information products such as E-books, Directories and other similar products that are delivered electronically via e-mail or a download link (in PDF, DOC or other formats), are not eligible for a cancellation or refund. Please contact us if you have technical problems in downloading or viewing the ebook, or are unsatisfied with the product, and we will do our best to address your issue. However, due to the nature of electronic and information products we regret we are unable to refund you the purchase price. 

c) Services : 

All our consulting and advisory services are backed by a 100% customer satisfaction guarantee. If you are unsatisfied with the services provided please contact us immediately and let us know the reason(s) for the same. If we cannot address or solve your issue we will be happy to issue you either a refund or a credit for the services rendered. 

For all problems with orders or to request a return or refund please contact us at : 

Tel : 91-44-46212200
or email : refunds@medindia.com